Ames IT Support

Self Help Portal

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FAQ 4

• Remote Gateway Setup
• Toner Recycling Programs
• VPN / remote access instructions
• Label paper sourcing

Getting Started 0

Training 1

• Nexonia Expense Instructions & Approving Process

Phone System 4

• DialPad: Call Centre Status Stuck - EG: "Receiving Call"
• How To Block Calls/Numbers In DialPad
• Forward Cell Phone to another number (Telus Mobility)
• Understand Data from Dialpad simultaneous ringing analytics

Email 3

• Change how quickly messages are marked as read
• Shared mailbox disappeared when upgraded to New Outlook from Classic Outlook
• "Your mailbox is almost full." What to do?

IT Support

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POS Pads 2

• Managing EPA (payment gateway) servers
• Prevent odd-time reboots on Lane7000 pinpads

ERP

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Support 1

• P21 - Who to Contact For additional Support