Phone System
If you find that your Call Centre status is stuck in a certain state, try one or all of these suggestions:
Log out of the app by clicking the profi...
Wed, May 8, 2024 2:25 PM
Personal Number | Department Number | Contact Centre Number
Personal Number:
IT cannot block a number that is calling you, but you can block it ...
Wed, Jul 13, 2022 9:59 AM
Activate Call Forward Unconditional:
From the mobile device - Dial *21*, followed by the 10-digit number you want your calls forwarded to, then ...
Fri, Jan 26, 2024 12:03 PM
How to pull and understand data from a tiered Department setup to obtain KPIs like (i) Missed calls, (ii) Abandoned calls and (iii) Wait Times (of which Rin...
Fri, Sep 12, 2025 5:04 PM